Refund Policy

30-day returns

You can return any item within 30 days of the date it was delivered to you. To be eligible, the item must be unworn, unwashed and in the same condition you received it, with any tags still attached.

How to start a return

• Contact us through our contact page with your order number and the item(s) you would like to return.
• We will reply with the return address and instructions. Items sent back without a confirmed return request cannot be accepted.
• Pack the item securely and send it using a trackable shipping service.

Return shipping

You are responsible for the cost of return shipping. Original shipping charges are not refundable. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives and has been inspected, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show it.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We will send a replacement or a full refund, and you will not need to pay for return shipping.

Exchanges

Need a different size or colour? Return the original item for a refund and place a new order for the one you want — this is the fastest way to get it.

Items that cannot be returned

• Items that have been worn, washed or altered
• Items returned after the 30-day window
• Gift cards

Contact us

Questions? Reach us any time through our contact page and we will reply within 1–2 business days. Contact AVENLO